The worries have disappeared
But can you trust that your goods will reach their destination when transporting by rail? The reliability of rail transport was initially a concern for Danitech, but this quickly dissolved as they experienced consistent delivery successes. “The biggest challenge is if something happens on the track which then causes a delay. In such cases you cannot just have your goods pulled out and transported by road instead, for example. But since January, we have only experienced delays two or three times. We were really worried that it would be a challenge, but our concerns have been put to rest,” says Birgitte Knudsen.
In addition to the change of transport mode, Danitech also had their objections to switching to Blue Water. In fact, they were happy with their existing logistics partner.
"I had some concerns at the beginning. Will things arrive on time? Do they know who to contact if there is a problem? But Anders, who works in Blue Water's Italian department, speaks Italian. It just makes the dialogue easier, and I also have the impression that our suppliers have had a positive experience of the change," Birgitte Knudsen.
Birgitte adds that the most noticeable difference since the switch has been the improved customer service and more competitive prices. She receives regular updates from Italy, which keeps her informed and prepared for any delays.
A good collaboration with strong relationships
If Danitech were to recommend Blue Water to others, they would focus on customer service, professionalism and good relations.
“As a customer, we are at the centre - at least that is how I feel when we get together. For example, at a Blue Water event I attended recently. We get invited to interesting lectures, and it makes good sense for our collaboration," says Birgitte Knudsen.
Danitech and Blue Water have several things in common. Both are family businesses with strong local roots, where local initiatives – and especially sports – are prioritised and supported. Our collaboration thrives on shared synergies and strong chemistry, forming a robust and trust-based relationship. We look forward to growing our partnership.