Effective logistics with surgical precision

Case

Fantastic service, friendly and knowledgeable staff, and a broad global network make our door-to-door exports trouble-free.

Mohamed Rammal, Logistics Coordinator at Surgical Science

Testing equipment for researchers, doctors, and nurses worldwide. Exhibition materials transported back and forth across Europe and Asia. Internal deliveries between Tel Aviv, Shenzhen, Cleveland and Seattle. As a world-leading manufacturer of medical simulators, Surgical Science's sensitive technology is used to educate surgeons and train healthcare professionals – something that enhances quality and patient safety throughout the healthcare sector.

Surgical Science faces a range of logistical challenges with offices and production in Sweden, Israel, the US and China, as well as customers and distributors around the world. The deliveries vary from small, delicate instruments to large, heavy boxes filled with sensitive equipment. Together with tight delivery windows and strict customs requirements, a flexible and reliable transport solution is crucial.

The light packaging is easy to handle but fragile. Our heavy boxes always have wheels, but often require special handling. This can be a challenge during pickups abroad, where it is not always easy to find the right personnel to assist, explains Mohamed Rammal

Local partner with global reach

Through a long-term collaboration, Blue Water has succeeded in understanding and meeting Surgical Science's challenges. For example, when handling urgent deliveries to trade fairs or customers, Blue Water offers customised transport solutions that ensure fast and secure deliveries. Even return handling is managed with precision by Blue Water, which simplifies the entire process for the logistics team at Surgical Science.

We use Blue Water for road, courier and air freight worldwide. They handle everything from groupage shipments and dedicated vehicles to larger domestic transports. For courier shipments, we easily book via MyBWS, which automatically selects the best option, explains Mohamed Rammal

A cost-effective logistics chain

With MyBWS, Surgical Science has access to a flexible solution where they can quickly book freight, often with pickup on the same day. For more complex transports, they simply contact their Blue Water representative who customises a unique solution based on their needs and deadlines.

Surgical Science is an excellent example of how we can create a flexible and cost-effective logistics chain with global reach. They maintain contact with the same Blue Water agent, while we work cross-border in a dedicated team to find the best solution among all transport modes, explains Kenneth Reims Friis, Manager of Blue Water Courier Sweden.

The collaboration has resulted in a smooth and reliable logistics chain that enables Surgical Science to deliver their products worldwide without having to worry about unnecessary obstacles. Instead, the company can continue to focus fully on its core business – developing tomorrow’s simulation equipment that saves lives.

"We are extremely satisfied. The service is not only good, but the follow-up is also impressive. You are always met by friendly and knowledgeable staff", concludes Mohamed Rammal.

About Surgical Science

Surgical Science is a world-leading player in medical simulation. Through innovative technology, they create realistic training environments that improve the competence of surgeons and healthcare professionals for increased patient safety. The company is headquartered in Sweden and operates globally with offices in Israel, China and the USA.

Visit surgicalscience.com

Meet our expert

Name: Kenneth Reimer Friis
Title: Manager, Courier, Parcel & Solutions – Sweden
Area of expertise: Courier

Kenneth Reimer Friis has almost 13 years of experience in the transport industry, where he has specialised in courier shipments. As manager of Blue Water's courier division in Sweden, he always keeps the customer in mind as he and his team strive to provide the best possible service, ensuring flexible and efficient solutions.

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